Privacy policy

At Max Mara, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase. By using our services, you agree to the collection and use of your information as described in this policy.

  1. Information We Collect
    We collect personal information when you visit our website, create an account, place an order, or contact us. The information we may collect includes:

    • Name
    • Email address
    • Shipping address
    • Billing address
    • Payment information
    • Phone number
    • Order history
    • Device information (e.g., IP address, browser type)
    • Any other information you voluntarily provide through forms or communications

  2. How We Use Your Information
    We use the information we collect for various purposes, including:

    • To process and fulfill your orders
    • To provide customer support and respond to inquiries
    • To improve our website, services, and product offerings
    • To send marketing communications (if you have opted-in to receive them)
    • To process payments securely
    • To comply with legal requirements

  3. Cookies and Tracking Technologies
    We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small files that are placed on your device to remember your preferences and actions. You can control cookie settings through your browser, but disabling cookies may limit some functionalities of our website.

  4. Sharing Your Information
    We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers to:

    • Process payments
    • Ship orders
    • Improve our website and marketing efforts
    • Provide customer support

These third-party service providers are obligated to protect your personal information and only use it for the purposes we outline.

  1. Data Security
    We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

  2. Your Rights
    You have the right to:

    • Access the personal information we hold about you
    • Request correction or deletion of your personal information
    • Opt-out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly

  3. Retention of Data
    We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  4. Children’s Privacy
    Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us, and we will take steps to delete it.

  5. Changes to This Privacy Policy
    We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically.