Shipping policy

Thank you for shopping with Max Mara! We are committed to delivering your orders promptly and securely. Below is our shipping policy for your reference:

  1. Shipping Locations
    We currently offer shipping to various locations worldwide. Delivery services and times may vary depending on the destination.

  2. Processing Time
    Orders are processed within 1-3 business days after confirmation. You will receive an email notification once your order is shipped, along with tracking information.

  3. Shipping Methods
    We offer multiple shipping options, including standard and expedited shipping. The shipping cost will be calculated at checkout based on the selected delivery method and destination.

  4. Shipping Costs
    Shipping charges are calculated based on the weight of your order, the delivery location, and the shipping method chosen. Free shipping may be offered during promotional periods. Please check for any applicable promotions during checkout.

  5. Estimated Delivery Time

  • Domestic Orders (within [Country]): Estimated delivery time is 3-7 business days.
  • International Orders: Estimated delivery time is 7-14 business days depending on the destination.

  1. Customs and Duties
    For international orders, customs duties and taxes may apply, depending on the country of delivery. The recipient is responsible for any additional charges incurred. Please check with your local customs office for more details.

  2. Order Tracking
    Once your order has shipped, you will receive a tracking number via email to monitor the status of your delivery.

  3. Shipping Delays
    While we strive to deliver orders on time, shipping times may be affected by factors such as weather conditions, holidays, or customs processing. Max Mara is not responsible for any delays beyond our control.

  4. Lost or Damaged Shipments
    If your order is lost or arrives damaged, please contact our customer service team immediately at We will assist you in resolving the issue as quickly as possible.

  5. Address Accuracy
    Please ensure that the shipping address provided is accurate and complete. Max Mara is not responsible for any delays or lost packages due to incorrect or incomplete addresses.

If you have any questions or concerns about your order or delivery, please don’t hesitate to reach out to us via our Contact Us page.

Thank you for shopping with Max Mara!