Return policy

Thank you for shopping with Max Mara. We want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, we offer the following return policy:

  1. Return Period
    You may return your items within 30 days from the date of delivery. The item must be in its original, unused condition with all tags and packaging intact.

  2. Eligibility for Returns

  • Items must be unused, unwashed, and in original condition.
  • Items must have all original tags attached.
  • The following items are not eligible for return: sale items, customized products, and intimate wear (such as underwear, swimwear).
  • Shoes must be returned in their original packaging.

  1. How to Return
    To return an item, please follow these steps:

    1. Contact our customer service team at  to initiate your return.
    2. Once your return request is approved, you will receive a return authorization number and instructions on how to return your item.
    3. Carefully pack your items with the original packaging (if possible) and ensure the return authorization number is clearly visible.
    4. Send the items to the return address provided by our customer service team.

  2. Return Shipping Costs
    Customers are responsible for the return shipping costs unless the item is defective or incorrect. In such cases, Max Mara will cover the return shipping expenses.

  3. Refunds
    Once we receive and inspect your returned items, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to appear in your account, depending on your bank's processing time.

  4. Exchanges
    We do not offer direct exchanges at this time. If you would like a different size, color, or item, please return the original purchase and place a new order for the desired item.

  5. Damaged or Defective Items
    If you receive a damaged or defective item, please contact us immediately at. We will assist you in returning the item and either issuing a refund or sending you a replacement.

  6. Final Sale Items
    Items marked as “Final Sale” or “Non-returnable” are not eligible for return or exchange. Please check the product details before making your purchase.

If you have any questions or need further assistance regarding returns, please feel free to contact our customer service team at.

Thank you for choosing Max Mara!